Join Our Journey: Business Operations Manager

Department: Operations

Reports To: Director

 

About Us

Elim Solutions Inc. is a dynamic and innovative company dedicated to providing comprehensive business solutions across a wide range of industries. With a strong focus on delivering tailored services, we specialize in IT consulting, software development, and strategic business consulting. Our team of experienced professionals is committed to helping businesses optimize operations, drive growth, and enhance efficiency through cutting-edge technology and insightful strategies. At Elim Solutions Inc., we pride ourselves on delivering results-driven solutions that align with the unique needs and goals of our clients.

At Elim Solutions Inc., we believe that our people are our greatest asset. Our mission is to provide innovative business solutions that help companies grow, optimize their operations, and thrive in an ever-evolving marketplace.

We are committed to fostering a culture of collaboration, innovation, and integrity. Our team works together, supporting one another to achieve collective success while embracing diverse perspectives and ideas. We encourage open communication, creativity, and continuous learning, offering our employees the opportunity to grow both professionally and personally.

At Elim Solutions Inc., we value accountability, customer-centricity, and a strong sense of ownership over our work. We believe in creating an environment where everyone has the opportunity to make a real impact. Whether you're working with clients, developing new technologies, or improving internal processes, your contribution matters here.

If you're looking for a place where you can challenge yourself, work with passionate professionals, and grow in a supportive, inclusive environment, Elim Solutions Inc. could be the perfect fit for you.

Join us and help shape the future of business solutions!

 

Job Summary

We are seeking a strategic and results-driven Business Manager to oversee and drive operational excellence across our organization. The ideal candidate will have a strong foundation in business management, with a cross-functional understanding of professional service practices, KPI and performance metrics, finance, and core business operations. This role requires a blend of analytical thinking, leadership, and business acumen to align departmental goals with broader organizational strategy.

 

Key Responsibilities

• Cross-Functional Team Leadership
  • Lead and support teams across Project Management, Implementation, Product, Documentation, and Development to ensure alignment, execution, and operational excellence.
  • Foster interdepartmental collaboration and ensure clear communication across teams.
  • Provide guidance and coaching to team leads and supervisors.
• Project & Delivery Oversight
  • Oversee delivery of client and internal projects, ensuring scope, timelines, and quality standards are met.
  • Implement and refine project governance and delivery frameworks (e.g., Agile, Waterfall).
  • Track project KPIs, risks, and resource allocation.
• Strategic Planning & Performance Metrics
  • Develop and track key performance indicators (KPIs) aligned with business goals.
  • Identify process improvements and lead strategic initiatives to improve delivery, efficiency, and customer outcomes.
  • Support quarterly and annual planning cycles, resource forecasting, and performance reviews.
• HR & People Operations
  • Partner with HR on team structure planning, recruitment, performance management, and talent development.
  • Help define roles, set individual and team KPIs, and support leadership in performance reviews and development plans.
• Finance & Budget Support
  • Collaborate with finance on budgeting, tracking departmental spend, and optimizing cost-efficiency.
  • Monitor team utilization rates, project profitability, and revenue contribution of service functions.
• Sales Alignment & Client Delivery
  • Work closely with Sales and Customer Success to align scope, delivery capacity, and expectations.
  • Support pre-sales activities such as proposal development, resource estimation, and transition planning.
  • Ensure strong feedback loops between clients, delivery, and product teams.
• Administrative Oversight
  • Manage and streamline day-to-day administrative operations to ensure smooth internal workflows and adherence to company policies.
  • Oversee office facilities management, procurement, vendor relationships, and general administrative support services.
  • Maintain and update internal documentation, procedures, and records to ensure organizational compliance and readiness
• IT Infrastructure and Systems Support
  • Oversee the company's IT infrastructure, ensuring systems are secure, reliable, and scalable to support business needs.
  • Coordinate with internal IT teams or external providers for hardware and software procurement, license renewals, asset management, and troubleshooting support.
  • Develop and maintain IT policies (e.g., acceptable use, data security, backup, access control) and ensure compliance across departments.
• Insurance Monitoring and Risk Management
  • Monitor and maintain all company insurance policies, including but not limited to general liability, professional liability, cyber liability, and property insurance.
  • Liaise with brokers and insurers for renewals, claims management, and policy adjustments.
  • Ensure all employees and assets (e.g., laptops, equipment) are properly covered and documented.
  • Track coverage limits and alert management of upcoming renewals or compliance requirements.
• Vendor and Contract Management
  • Negotiate and manage contracts with service providers, including IT vendors, office suppliers, insurance brokers, and facility maintenance providers.
  • Monitor service level agreements (SLAs) and ensure vendor performance meets operational standards.

 

Qualifications

• Education
  • Bachelor’s degree in Business Administration, Management, Finance, or a related field. A Master’s degree or MBA is a plus.
• Experience
  • A minimum of 5 years of experience in business management, operations, or a comparable role is required, ideally within a professional services and/or SaaS environment.
  • Strong understanding of financial statements, budgeting, and performance metrics.
  • Demonstrated track record of improving processes, reducing costs, and enhancing overall business performance.
• Skills
  • Excellent leadership, communication, and interpersonal skills.
  • Proficient with software tools for financial reporting, project management, and communication.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining strong attention to detail.
  • Demonstrated critical thinking and problem-solving skills, with an ability to implement process improvements effectively.
  • Analytical mindset with the ability to solve complex problems and make data-driven decisions.
  • Advanced knowledge of business operations, budgeting, and financial reporting.
  • Exceptional verbal and written communication skills, with the ability to articulate expectations clearly and hold oneself and others accountable.
  • Ability to communicate effectively with senior leadership, department managers, and stakeholders, fostering transparency and accountability.
• Technical Skills
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and business management software.
  • Experience with CRM, ERP, and/or other business management systems is a plus.
  • Proficient in project management software and tools (Smartsheet, Jira and Confluence).
  • Proficient using communication tools like Slack and Zoom for team collaboration and virtual meetings.
• Certifications
  • Project Management Professional (PMP) or similar certification is a plus
  • Lean Six Sigma or other process improvement certifications is a plus

 

Why You’ll Love Working Here

• Competitive pay and benefits, sure, but also a culture that truly supports work-life balance.
• Opportunities for professional growth, but also for personal connections.
• A work environment where passion for excellence and customer appreciation are shared by all employees.

Ready to Join Our Journey?

If this sounds like you, don't hesitate. Send your resume to hr@elimsolutions.ca